Senior Customer Service & Order Negotiation Specialist

Genuine Parts Company; Westside (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Job summary

Motion Industries seeks a Customer Service Representative II who under general supervision ensures customer expectations are accurately determined and fully met, handling inquiries, quotes, and order entry while guiding less experienced staff when needed.

You will build strong customer relationships, maintain inventory levels, negotiate pricing within parameters to protect profit, coordinate shipping, and support continuous improvement in service quality.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience or equivalent combination.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Skills

Communication skills

Attention to detail

Reliability

Organization

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries seeks a Customer Service Representative II who under general supervision ensures customer expectations are accurately determined and fully met, handling inquiries, quotes, and order entry while guiding less experienced staff when needed.

You will build strong customer relationships, maintain inventory levels, negotiate pricing within parameters to protect profit, coordinate shipping, and support continuous improvement in service quality.