Senior Customer Service & Order Specialist

Motion; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Memphis, TN. The role handles complex product inquiries, quotes, and order entry while expanding customer relationships and ensuring accurate expectations are met.

Responsibilities include negotiating prices within parameters, maintaining inventory, guiding junior staff, and prioritizing effective communication to boost customer satisfaction and profitability.

Qualifications

• Requires a high school diploma or GED with 5+ years of related experience.
• Demonstrates reliability, organization, and attention to detail.
• Excellent communication, negotiation, and computer skills are essential.

Responsibilities

• Responds to complex inquiries, provides quotes, and processes orders by phone, fax, email, or in person.
• Influences profitability through negotiating sale and purchase prices within policy.
• Builds relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels and sources products as needed.
• Coaches less experienced Customer Service Representatives.

Skills

Communication skills

Negotiation skills

Customer service

Attention to detail

Reliability

Organization

Time management

Multi-tasking

Computer skills

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative in Memphis, TN. The role handles complex product inquiries, quotes, and order entry while expanding customer relationships and ensuring accurate expectations are met.

Responsibilities include negotiating prices within parameters, maintaining inventory, guiding junior staff, and prioritizing effective communication to boost customer satisfaction and profitability.