Senior Customer Service & Solutions Specialist

Motion Industries; Bangor (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Bangor, ME is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders with a high level of product knowledge and cross-functional collaboration.

The role emphasizes building customer relationships, guiding less experienced reps, and ensuring accurate order entry and timely delivery in a full-time, on-site setting.

Qualifications

• High school diploma or GED plus 5+ years of related experience.
• Excellent communication and negotiation skills.
• Strong attention to detail and organization.
• Proficient computer skills.

Responsibilities

• Responds to complex customer inquires, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or in person.
• Influences gross profit by negotiating price within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels are appropriate for customers and expedites backorders.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Bangor, ME is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders with a high level of product knowledge and cross-functional collaboration.

The role emphasizes building customer relationships, guiding less experienced reps, and ensuring accurate order entry and timely delivery in a full-time, on-site setting.