Senior Customer Service & Solutions Specialist

Motion Industries (MOT); Mishawum (MA); On-site; USD 39,000 - 51,000; Full time

Job summary

Motion Industries in Massachusetts is seeking a Senior Customer Service Representative who will respond to complex inquiries, provide quotes, and process orders to meet customer expectations. You will build relationships with customers to understand needs and ensure satisfaction.

The role requires strong product knowledge, negotiation skills, and the ability to multitask in a fast-paced environment. Primary responsibilities include order entry, pricing decisions within guidelines, and coaching

Qualifications

• High school diploma or GED and 5+ years of related experience.
• Ability to multi-task and manage time effectively.
• Excellent communication and negotiation abilities.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Skills

Reliability

Communication

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Massachusetts is seeking a Senior Customer Service Representative who will respond to complex inquiries, provide quotes, and process orders to meet customer expectations. You will build relationships with customers to understand needs and ensure satisfaction.

The role requires strong product knowledge, negotiation skills, and the ability to multitask in a fast-paced environment. Primary responsibilities include order entry, pricing decisions within guidelines, and coaching