Senior Customer Service & Solutions Specialist

Motion Industries; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and paid holidays

Sick leave

Job summary

Motion Industries in Cleveland, OH is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure accurate understanding of customer needs. Under limited supervision, you will use deep product knowledge to quote, entry orders, and coordinate with internal teams.

You will build relationships to drive repeat business, coach less experienced staff, and help optimize processes.

Qualifications

• Requires high school diploma or GED with 5+ years in customer service.
• Strong communication, negotiation, and product knowledge are essential.
• Proficient computer skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Respond to complex customer inquiries, provide quotes, and process orders.
• Place orders via phone, email, or in person and ensure accuracy.
• Negotiate pricing within given parameters to protect gross profit.
• Build relationships to drive repeat business and improve processes.
• Coach and guide less experienced representatives.

Skills

Communication skills

Negotiation

Product knowledge

Multi-tasking

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

Motion Industries in Cleveland, OH is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure accurate understanding of customer needs. Under limited supervision, you will use deep product knowledge to quote, entry orders, and coordinate with internal teams.

You will build relationships to drive repeat business, coach less experienced staff, and help optimize processes.