Senior Customer Service Operations Specialist

Cardinal Health; United States; Remote; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k savings plan

Access to wages before pay day with my

Flexibile spending accounts

Zusammenfassung

Cardinal Health is seeking a Senior Representative, Customer Service Operations in the United States to deliver exceptional customer service, manage accounts, and provide sales support to field representatives. You will track demand, backorders, and post-sales issue resolutions while collaborating with Commercial, Finance, and Operations teams to optimize performance.

Responsibilities include handling orders, backorders, invoicing support, and complaint resolution, with a focus on improving

Qualifikationen

• 3-6 years of customer service experience preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Ability to provide strong customer service while multi-tasking between phone calls and e-mail support.
• Experience within healthcare customer service a plus.
• Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST.

Aufgaben

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests, and inquiries.
• Provides outsourced services to customers relating to invoicing, reimbursement, and other services by acting as a liaison in problem-solving and resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends to develop alternatives to support business and operational efficiency.
• Supports process improvement initiatives related to inventory, suppliers, and profitability.
• Builds strong relationships with key stakeholders to improve customer service.

Kenntnisse

Customer service

Multitasking

Healthcare knowledge

Time management

Phone and email support

Ausbildung

High School Diploma or GED

Jobbeschreibung

Cardinal Health is seeking a Senior Representative, Customer Service Operations in the United States to deliver exceptional customer service, manage accounts, and provide sales support to field representatives. You will track demand, backorders, and post-sales issue resolutions while collaborating with Commercial, Finance, and Operations teams to optimize performance.

Responsibilities include handling orders, backorders, invoicing support, and complaint resolution, with a focus on improving