Hybrid: Senior Customer Service Operations Specialist

Cardinal Health, Inc.; La Vergne (TN); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations to deliver outstanding service and manage Trade accounts while supporting field sales.

You will oversee contract administration, timely order fulfillment, and professional customer support to maintain and grow customer relationships. The role emphasizes collaboration with Supply Chain, Finance, Operations, and Marketing, handling inquiries, backorders, invoicing, and issue resolution in a hybrid work

Qualifications

• 1-3 years of experience preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams) to perform daily tasks efficiently and support internal and external communications.
• Must live within a 1-hour radius of LaVergne, TN.
• High School Diploma, GED or technical certification in related field or equivalent experience preferred.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests, and coordinating customer questions/issues.
• Provides outsourced services to customers relating to invoicing, reimbursement, and other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges to develop alternatives to support business and improve operational efficiency.
• Supports process improvement initiatives for inventory optimization, performance, cost control and profitability.
• Builds strong relationships with key stakeholders to collaborate for improved customer service.
• Communicates with customers and stakeholders regarding needs, questions, concerns and helps troubleshoot equipment issues as necessary.
• Manages orders, reporting, backorders, complaints, and pricing anomalies; reports discrepancies.
• Directs customers to in-house resources as necessary and supports post-sales/shipment issues.
• Collaborates with internal partners to support customer and stakeholder needs.

Skills

Microsoft Office Suite

Education

High School Diploma or GED

Job description

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations to deliver outstanding service and manage Trade accounts while supporting field sales.

You will oversee contract administration, timely order fulfillment, and professional customer support to maintain and grow customer relationships. The role emphasizes collaboration with Supply Chain, Finance, Operations, and Marketing, handling inquiries, backorders, invoicing, and issue resolution in a hybrid work