Senior Customer Service Operations & Accounts Lead

Cardinal Health; New York (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401k plan

Paid time off

myFlexPay access

Job summary

Cardinal Health in New York, NY is hiring a Senior Representative, Customer Service Operations to manage customer accounts, provide sales support to field sales reps, and drive post-sale issue resolution. The role emphasizes contract administration, on-time order fulfillment, and proactive customer relationship management.

The position requires 3–6 years in customer service, a high school diploma or equivalent, and strong multitasking across phone and email channels.

Qualifications

• 3-6 years of customer service experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Ability to provide strong customer service while multi-tasking between phone calls and e-mail support.
• Experience within healthcare customer service a plus
• Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Skills

Customer service

Multitasking

Phone and email support

Healthcare knowledge

Education

High School Diploma

Job description

Cardinal Health in New York, NY is hiring a Senior Representative, Customer Service Operations to manage customer accounts, provide sales support to field sales reps, and drive post-sale issue resolution. The role emphasizes contract administration, on-time order fulfillment, and proactive customer relationship management.

The position requires 3–6 years in customer service, a high school diploma or equivalent, and strong multitasking across phone and email channels.