Senior Customer Service & Operations Specialist

Cardinal Health; Lexington (KY); On-site; USD 23,000 - 33,000; Full time

Job summary

Cardinal Health in Lexington, KY is seeking a Senior Representative, Customer Service Operations to provide outstanding service and manage accounts while supporting field sales. The role emphasizes contract administration, timely order fulfillment, and proactive problem resolution to strengthen customer relationships.

You will collaborate with commercial, finance, supply chain and operations teams, track demand and backorders, and contribute to post-sales issue resolution, with a Monday–Friday

Qualifications

• 3-6 years of customer service experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.
• Ability to provide strong customer service while multi-tasking between phone calls and e-mail support.
• Experience within healthcare customer service a plus.
• Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.

Skills

Customer service

Healthcare knowledge

Multitasking

Phone and email communication

Schedule awareness

Education

High School Diploma or GED

Job description

Cardinal Health in Lexington, KY is seeking a Senior Representative, Customer Service Operations to provide outstanding service and manage accounts while supporting field sales. The role emphasizes contract administration, timely order fulfillment, and proactive problem resolution to strengthen customer relationships.

You will collaborate with commercial, finance, supply chain and operations teams, track demand and backorders, and contribute to post-sales issue resolution, with a Monday–Friday