Senior Customer Service Lead - Quotes, Orders & Growth

USA MOT Motion Industries, Inc.; Eden Prairie (MN); Sur place; USD 37 000 - 48 000; Plein temps

Avantages offerts par ce poste

Healthcare

401(k) plan

Paid time off

Tuition reimbursement

Résumé du poste

Motion Industries is seeking a Senior Customer Service Representative in Minnesota to respond to complex inquiries, quote requests, and order placement. You will leverage deep product knowledge to guide customers and drive satisfaction, while mentoring junior staff in procedures and problem-solving.

The role emphasizes accuracy, strong communication, and effective negotiation to protect margins and build lasting customer relationships in a fast-paced environment.

Qualifications

• High school diploma or GED required with 5+ years related experience.
• Strong multi-tasking and time-management skills.
• Excellent communication and negotiation abilities with deep product knowledge.

Responsabilités

• Respond to complex customer inquiries and quotes.
• Process orders by phone, fax, email, or in person.
• Negotiate pricing within defined parameters to maximize profit.
• Maintain accurate inventory levels and arrange shipment.
• Coach less-experienced staff and resolve issues.
• Support order expedites and returns.

Connaissances

Reliability

Organization

Attention to detail

Excellent communication

Time management

Negotiation

Product knowledge

Formation

High school diploma or GED

Description du poste

Motion Industries is seeking a Senior Customer Service Representative in Minnesota to respond to complex inquiries, quote requests, and order placement. You will leverage deep product knowledge to guide customers and drive satisfaction, while mentoring junior staff in procedures and problem-solving.

The role emphasizes accuracy, strong communication, and effective negotiation to protect margins and build lasting customer relationships in a fast-paced environment.