Customer Service Specialist II: Quotes, Orders & Support

Genuine Parts Company; Eden Prairie (MN); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries in Minnesota is seeking a Customer Service Representative II to determine and meet customer expectations, support ordering, and contribute to profitability. You will handle inquiries, quotes, and order entry while guiding less experienced staff as needed.

Responsibilities include maintaining inventory levels, negotiating pricing within parameters, and building customer relationships to drive repeat business. Excellent communication and multitasking are essential in this role.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries in Minnesota is seeking a Customer Service Representative II to determine and meet customer expectations, support ordering, and contribute to profitability. You will handle inquiries, quotes, and order entry while guiding less experienced staff as needed.

Responsibilities include maintaining inventory levels, negotiating pricing within parameters, and building customer relationships to drive repeat business. Excellent communication and multitasking are essential in this role.