Senior Customer Service & E‑Commerce Team Lead

Whole Foods Market; San Francisco (CA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in San Francisco is seeking a Team Leader to provide leadership for Customer Service & E‑Commerce programs, overseeing checkout, grocery delivery, and pickup. You will drive safety, quality, and team productivity while maintaining store processes and staffing guidance.

The role requires coaching, performance evaluations, and ongoing development of Associate Team Leaders and staff. Flexible hours, strong leadership, and data‑driven decisions are essential in this fast‑paced

Qualifications

• Retail leadership experience required.
• Experience leading high-volume teams.
• Willing to work overtime during peak seasons and as needed year-round.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks balancing needs of all customers.
• Maintains staffing and labor budget aligned schedules.
• Builds collaborative relationships with store leadership and partners.
• Mentors and develops Team Members to sustain a high performing team.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Team leadership

Training others

Inventory management

Decision making

Office software

Retail systems

Tools

Microsoft Office

Retail dashboards

Job description

Whole Foods Market in San Francisco is seeking a Team Leader to provide leadership for Customer Service & E‑Commerce programs, overseeing checkout, grocery delivery, and pickup. You will drive safety, quality, and team productivity while maintaining store processes and staffing guidance.

The role requires coaching, performance evaluations, and ongoing development of Associate Team Leaders and staff. Flexible hours, strong leadership, and data‑driven decisions are essential in this fast‑paced