E-Commerce & Customer Service Team Lead

Whole Foods Market; Oakland (CA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Oakland seeks a Team Leader to oversee Customer Service & E-Commerce programs, accountable for checkout, grocery delivery and pickup, and store operations.

You will lead Associate Team Leaders, Supervisors, Trainers and Team Members; drive safety, service quality, and program execution while monitoring KPIs and staff performance. This role partners with store leadership and 1P/3P teams, manages scheduling and labor, and ensures health and safety standards are upheld.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Available to work overtime during peak seasons and as needed year-round.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Responsible for the integrity of the schedule to maintain in-store customer needs and online order capacity.
• Sustains knowledge of competitors and industry trends.
• Ensures an effective response to customer questions, requests, and concerns.
• Establishes and maintains collaborative relationships with departmental leaders, store leadership, and 1P/3P partners.
• Fosters a positive environment of teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Completes hiring and separation decisions in partnership with Store Leadership.
• Develops, coaches, mentors, and motivates Team Members; ensures training.
• Provides timely performance evaluations.
• Maintains cleanliness of workspaces and equipment security.
• Proactively identifies process improvement opportunities.
• Communicates and models WFM values and leadership principles.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

Retail systems

Microsoft Office

Tools

Retail dashboards

Job description

Whole Foods Market in Oakland seeks a Team Leader to oversee Customer Service & E-Commerce programs, accountable for checkout, grocery delivery and pickup, and store operations.

You will lead Associate Team Leaders, Supervisors, Trainers and Team Members; drive safety, service quality, and program execution while monitoring KPIs and staff performance. This role partners with store leadership and 1P/3P teams, manages scheduling and labor, and ensures health and safety standards are upheld.