Ecommerce & Customer Service Team Lead

Whole Foods Market; Capitola (CA); On-site; USD 30,000 - 48,000; Full time

Job summary

Whole Foods Market in Capitola, CA is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing the checkout experience and grocery delivery & pickup at the store. You will monitor KPIs, manage daily operations, labor utilization, and safety, and coach Team Members to sustain high performance.

The role requires 18+ months of retail experience including 6+ months of supervisory experience, and involves ensuring a safe, efficient and

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and ensures frontline service quality.
• Monitors customer flow and assigns checkout and online order tasks.
• Manages schedule to meet in-store and online demand while respecting labor budget.
• Coaches and mentors team members to sustain high performance and reduce turnover.
• Ensures safety, cleanliness, and compliance with regulations.

Skills

Task management

Labor utilization

Performance analysis

Communication

Leadership

Retail systems

Tools

MS Office

Job description

Whole Foods Market in Capitola, CA is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing the checkout experience and grocery delivery & pickup at the store. You will monitor KPIs, manage daily operations, labor utilization, and safety, and coach Team Members to sustain high performance.

The role requires 18+ months of retail experience including 6+ months of supervisory experience, and involves ensuring a safe, efficient and