E-Commerce & Customer Service Team Leader

Whole Foods Market IP. L.P.; Denver (CO); On-site; USD 3,596,000 - 5,933,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support

Team member perks

Job summary

Whole Foods Market is seeking a Team Leader to oversee Customer Service and E-Commerce programs at the store level. You will lead checkout, delivery, and pickup operations, ensuring safety, quality, and efficient processes.

The role emphasizes coaching Supervisors and Team Members, managing staffing, and driving performance against KPIs. You will collaborate with store leadership and 1P/3P partners, foster a positive team culture, and maintain compliance with health and safety regulations while

Qualifications

• Experience in coordinating high-volume store operations.
• Ability to analyze data to drive improvements.
• Strong communication of results and actions.

Responsibilities

• Delivers outstanding customer experience and ensures frontline teams meet service standards.
• Balances in-store service with online order fulfillment.
• Monitors customer flow and assigns tasks to meet demand.
• Maintains staffing plans and labor budget adherence.
• Drives continuous improvement and shares best practices.

Skills

Task management

Labor utilization

Performance metrics

Analysis communication

Interpersonal skills

Mentoring

Inventory management

Decision making

Office software

Retail systems knowledge

Job description

Whole Foods Market is seeking a Team Leader to oversee Customer Service and E-Commerce programs at the store level. You will lead checkout, delivery, and pickup operations, ensuring safety, quality, and efficient processes.

The role emphasizes coaching Supervisors and Team Members, managing staffing, and driving performance against KPIs. You will collaborate with store leadership and 1P/3P partners, foster a positive team culture, and maintain compliance with health and safety regulations while