Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Tucson (AZ); On-site; USD 2,624,000 - 4,574,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in leading and executing Customer Service & E-Commerce programs at the assigned store. You will oversee checkout experience, online orders, and overall store operations including labor utilization and process adherence.

The role focuses on driving safety, quality of outbound orders, and a positive customer experience, while coaching team members and ensuring regulatory compliance.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Retail experience

Supervisory experience

Customer service

Analytical skills

Leadership

Tools

Microsoft Office

Mobile apps

Retail dashboards

Retail systems

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in leading and executing Customer Service & E-Commerce programs at the assigned store. You will oversee checkout experience, online orders, and overall store operations including labor utilization and process adherence.

The role focuses on driving safety, quality of outbound orders, and a positive customer experience, while coaching team members and ensuring regulatory compliance.