E‑Commerce & Customer Service Leader

Whole Foods Market; San Francisco (CA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Other Team Member perks

Job summary

Whole Foods Market in San Francisco is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, pickup, and delivery processes at the assigned store. You will monitor performance, manage labor utilization, and coach Team Members to uphold health and safety standards while delivering a superior customer experience.

Responsibilities include aligning in-store service with online order completion, monitoring customer flow, and collaborating with store leadership and

Qualifications

• 12+ months retail experience required.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative relationships with store leadership and 1P/3P partners such as Amazon delivery drivers.
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.
• Maintains cleanliness and security of workspaces and equipment.
• Proactively identifies process improvement opportunities.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching/mentoring

MS Office / email

Tools

Microsoft Office

Job description

Whole Foods Market in San Francisco is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, pickup, and delivery processes at the assigned store. You will monitor performance, manage labor utilization, and coach Team Members to uphold health and safety standards while delivering a superior customer experience.

Responsibilities include aligning in-store service with online order completion, monitoring customer flow, and collaborating with store leadership and