E-Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Highland Meadows (MS); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in customer service and e-commerce programs at the assigned store. You will help manage checkout experience, online orders, and pickup/delivery, while focusing on safety, quality, staff productivity, and program execution.

You will monitor KPIs, balance labor, coach team members, and assist in hiring activities as needed. The role emphasizes adherence to health and safety regulations and positive, high-performing

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains Team Member safety and security standards.
• Proactively identifies process improvement opportunities.

Skills

Task management

Labor utilization

Root cause analysis

Performance reporting

Team building

Mentoring

Decision making

Microsoft Office

Dashboards

Tools

Mobile apps

Dashboards

Retail systems

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in customer service and e-commerce programs at the assigned store. You will help manage checkout experience, online orders, and pickup/delivery, while focusing on safety, quality, staff productivity, and program execution.

You will monitor KPIs, balance labor, coach team members, and assist in hiring activities as needed. The role emphasizes adherence to health and safety regulations and positive, high-performing