E-Commerce & Customer Experience Team Lead

Whole Foods Market IP. L.P.; Berkeley (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce, overseeing checkout, online orders, and delivery/pickup operations at the store. You will focus on safety, efficiency, and stellar customer experiences while coaching Team Members and assisting in hiring activities.

You’ll monitor KPIs, manage labor utilization, ensure processes adhere to policies, and collaborate with store leadership and partners.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
• Strong ability to communicate performance analysis findings and actions, both verbally and in writing.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

Skills

Task management

Labor utilization

Data analysis

Communication

Leadership

Microsoft Office

Retail systems

Tools

Microsoft Office

Retail systems

Dashboards

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce, overseeing checkout, online orders, and delivery/pickup operations at the store. You will focus on safety, efficiency, and stellar customer experiences while coaching Team Members and assisting in hiring activities.

You’ll monitor KPIs, manage labor utilization, ensure processes adhere to policies, and collaborate with store leadership and partners.