E‑Commerce & Customer Experience Team Leader

Whole Foods Market; Colleyville (TX); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs at the store level. You will oversee checkout experience, online order fulfillment, and the pickup/delivery process, while monitoring KPIs and guiding staff to meet safety and quality standards.

The role emphasizes leadership, mentoring, and operational excellence, including scheduling, labor utilization, and adherence to processes.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Maintains labor budget and schedules to meet customer needs and online order capacity.
• Supports relationships with store leadership and partners (e.g., Amazon delivery drivers).
• Fosters teamwork, safety, and morale across the team.
• Ensures compliance with safety standards and regulatory rules.
• Coaches and mentors Team Members to sustain high performance and low turnover.
• Keeps workspaces clean and secure; manages equipment security.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

Customer service

Teaching others

Decision making

Microsoft Office

Retail systems

Tools

Microsoft Office

Mobile apps dashboards

Job description

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs at the store level. You will oversee checkout experience, online order fulfillment, and the pickup/delivery process, while monitoring KPIs and guiding staff to meet safety and quality standards.

The role emphasizes leadership, mentoring, and operational excellence, including scheduling, labor utilization, and adherence to processes.