Senior Customer Programs Manager II (JIT & Operations)

Incora; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

8 paid holidays + floating holidays

FlexTime policy

2 weeks paid parental leave

Perkspot employee discounts

Group Life Insurance + STD/LTD

401K with company match

Job summary

Incora is seeking a Customer Program Manager II to lead program operations in a Just-in-Time environment. You will manage inventory strategies, budgets, and facility workflows while driving continuous improvement and strong customer partnerships.

The role requires building and guiding cross-functional teams, training on AS9100 and quality requirements, and ensuring high service levels. Travel may be required to support customers and sites.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics or related field preferred.
• Proven experience leading programs in supply chain, inventory or operations.
• Strong understanding of JIT and process improvements in a production environment.
• Demonstrated ability to train, coach and develop teams toward goals.
• Ability to prioritize and negotiate while maintaining profitability and customer satisfaction.
• Knowledge of ISO 9001 and AS9100 quality management systems is beneficial.

Responsibilities

• Direct all program operations, including inventory and stocking strategies to support JIT requirements.
• Manage budgetary compliance and propose annual budget adjustments.
• Plan and prioritize facility workflow with Life Cycle strategies for on-time inventory flow.
• Lead staff, promote teamwork, and guide employees to meet objectives.
• Provide clear work instructions, policies, and administrative direction to teams.
• Ensure access to current program information, tools, and resources for staff.
• Oversee training related to AS9100, QWI, and customer-specific requirements.
• Foster continuous improvement and address deficiencies with corrective actions.
• Prepare workflow, time, labor, and operational reports for optimization.
• Coordinate facility maintenance, real estate, security, and cleanliness.

Skills

Leadership

Communication

Strategic Planning

Process Improvement

Problem Solving

Organizational Effectiveness

Budget Management

Cross-functional Collaboration

Change Management

Travel Ability

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Access)

Copilot or AI tools

Integrated database systems

Job description

Incora is seeking a Customer Program Manager II to lead program operations in a Just-in-Time environment. You will manage inventory strategies, budgets, and facility workflows while driving continuous improvement and strong customer partnerships.

The role requires building and guiding cross-functional teams, training on AS9100 and quality requirements, and ensuring high service levels. Travel may be required to support customers and sites.