Senior Customer Programs Lead - JIT & Operations

Incora; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

8 paid holidays + 2 floating holidays

FlexTime policy for exempt staff

Parental leave—2 weeks

PerkSpot employee discounts

Group life insurance, STD, LTD

401(k) with company match

Job summary

Incora is seeking a Customer Program Manager II to orchestrate all program activities, lead the team, and ensure outstanding customer service within a Just-in-Time environment. You will manage operations, budgets, and staff while optimizing processes and maintaining strong partnerships with customers and suppliers.

This role emphasizes collaboration, accountability, and continuous improvement, with leadership responsibilities across facility teams and internal stakeholders.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Operations Management, Logistics, or related field preferred.
• Minimum of five (5) years of related experience in supply chain, inventory management, distribution, operations, or program management environments.
• Previous management/supervisory experience with coaching and mentoring.
• Proven ability to balance multiple responsibilities and negotiate while maintaining profitability and customer satisfaction.
• Strong process management and continuous improvement experience within JIT environments.
• Incora product and service knowledge is required.

Responsibilities

• Maintain positive relationships with customers and suppliers to maximize value-added services.
• Direct program operations including inventory and stocking strategies to support JIT requirements.
• Manage budgetary compliance and recommend annual budget adjustments.
• Plan and direct facility workflow and lifecycle strategies for timely inventory flow.
• Lead department staff to deliver high levels of customer service and teamwork.
• Provide managerial guidance through clear work instructions, policies, and procedures.
• Ensure access to necessary program information, resources, and tools for the team.
• Oversee training related to AS9100, Quality Work Instructions, and process improvements.
• Promote continuous improvement by discussing strengths and opportunities.
• Investigate and resolve communication breakdowns and process deficiencies promptly.

Skills

Program management

Leadership

Customer focus

Strategic planning

Process improvement

Communication

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

AI tools (Copilot)

Job description

Incora is seeking a Customer Program Manager II to orchestrate all program activities, lead the team, and ensure outstanding customer service within a Just-in-Time environment. You will manage operations, budgets, and staff while optimizing processes and maintaining strong partnerships with customers and suppliers.

This role emphasizes collaboration, accountability, and continuous improvement, with leadership responsibilities across facility teams and internal stakeholders.