Customer Program Manager JIT & Customer Success Lead

Haas Group International, LLC; Tallassee (AL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays

FlexTime

Parental leave

Discount portal

Life Insurance

401K match

Job summary

Incora is seeking a Customer Program Manager to lead program operations and ensure on‑time delivery of high‑quality products. You will manage inventories for JIT Forward Stocking Locations, control budgets, and steer process improvements while maintaining strong customer and supplier relationships.

You will lead a cross‑functional team, oversee staff development, and ensure compliance with AS9100 and company policies.

Qualifications

• Bachelor's degree or management training required or equivalent experience.
• Strong customer service and real-time problem-solving skills.
• Supervisory experience and ability to motivate teams.

Responsibilities

• Direct program operations and inventory/stocking strategy for JIT FSLs to meet contract requirements.
• Manage program budget and approve changes within policy.
• Lead staff, provide guidance, and ensure policies and procedures are followed.
• Maintain document controls and training records per regulatory/compliance standards.

Skills

Customer service

Team leadership

Process improvement

JIT programs

Aerospace knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Copilot

Job description

Incora is seeking a Customer Program Manager to lead program operations and ensure on‑time delivery of high‑quality products. You will manage inventories for JIT Forward Stocking Locations, control budgets, and steer process improvements while maintaining strong customer and supplier relationships.

You will lead a cross‑functional team, oversee staff development, and ensure compliance with AS9100 and company policies.