Senior Customer Order & Fulfillment Specialist

Cardinal Health; Wilkesville Township (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health in Dublin, Ohio, is seeking a Representative II, Customer Service Operations who processes orders for distribution centers and internal customers, administers orders in internal systems, and communicates delays and resolutions clearly.

The role requires multitasking, handling high call volumes, and providing accurate information on product availability, pricing, and delivery timelines while collaborating with internal teams to optimize order fulfillment.

Qualifications

• 1–3 years of experience preferred.
• High school diploma, GED or equivalent work experience preferred.
• Proven experience in customer service, preferably in healthcare/pharma.
• Strong communication and interpersonal skills.

Responsibilities

• Processes orders and emails with accuracy and policy compliance.
• Primary agent for incoming calls.
• Outbound calls for delays or issues.
• Researches and resolves customer cases.
• Documents interactions in the CRM system.
• Collaborates with sales and logistics to optimize fulfillment.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

High school diploma

Tools

CRM software

Order entry

Job description

Cardinal Health in Dublin, Ohio, is seeking a Representative II, Customer Service Operations who processes orders for distribution centers and internal customers, administers orders in internal systems, and communicates delays and resolutions clearly.

The role requires multitasking, handling high call volumes, and providing accurate information on product availability, pricing, and delivery timelines while collaborating with internal teams to optimize order fulfillment.