Senior Customer Order Specialist – Fast, Accurate Fulfillment

Cardinal Health; West Virginia; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Service Operations Representative II who processes orders for distribution centers and internal customers, aligning with scheduling and inventory. You will administer orders in internal systems, communicate delays, and handle non-routine requests such as samples while ensuring accuracy and policy compliance.

In this role you will contribute to order fulfillment, respond to inquiries about product availability and pricing, and train new hires as needed.

Qualifications

• The candidate has strong communication and interpersonal skills suitable for diverse customers.
• Experience with CRM software and standard office tools is preferred.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Process orders accurately and respond to customer inquiries and delays in a timely manner.
• Handle incoming calls, emails, and order entries while maintaining policy compliance.
• Collaborate with sales and logistics to resolve issues and improve service.
• Document interactions in the CRM and escalate when needed.

Skills

Communication skills

Multitasking

Team collaboration

Problem solving

Education

High school diploma or GED

Tools

CRM software

Outlook

Excel

Job description

Cardinal Health is seeking a Customer Service Operations Representative II who processes orders for distribution centers and internal customers, aligning with scheduling and inventory. You will administer orders in internal systems, communicate delays, and handle non-routine requests such as samples while ensuring accuracy and policy compliance.

In this role you will contribute to order fulfillment, respond to inquiries about product availability and pricing, and train new hires as needed.