Senior Customer Order Specialist - Pharma Support

Cardinal Health; Wisconsin; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

Flex spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling, demand planning, and inventory. You will administer orders in internal systems and respond to customer questions, clearly communicating delays and resolutions.

You may handle non-routine orders and assist with new hire training. The role emphasizes proficient multitasking, CRM usage, and collaboration with cross-functional teams to

Qualifications

• Experience in customer service, preferably in pharma/healthcare.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient in using CRM software and other customer service tools.

Responsibilities

• Handles high-volume calls with accuracy and efficiency.
• Processes customer orders and emails, primary agent for incoming calls.
• Makes outbound calls for delays and issues; follows up on items.
• Submits IT tickets and documents customer interactions in CRM.
• Resolves customer queries regarding products, pricing, and delivery timelines.
• Collaborates with sales and logistics to optimize order fulfillment.

Skills

Customer service

Multitasking

CRM software

Communication skills

Team collaboration

Telephone handling

Education

High school diploma or GED

Tools

CRM systems

Outlook

Excel

Job description

Cardinal Health is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling, demand planning, and inventory. You will administer orders in internal systems and respond to customer questions, clearly communicating delays and resolutions.

You may handle non-routine orders and assist with new hire training. The role emphasizes proficient multitasking, CRM usage, and collaboration with cross-functional teams to