Senior Customer Order Specialist – Pharma Operations

Cardinal Health; Indiana; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Service Operations Representative II to process orders for distribution centers and internal customers, ensuring alignment with scheduling and inventory. You will administer orders in internal systems, respond to customer inquiries, and communicate delays and resolutions clearly.

The role includes handling non-routine orders and assisting with training new hires. You'll collaborate with sales and logistics to optimize fulfillment, document interactions in

Qualifications

• Proven experience in customer service, preferably in healthcare/pharma.
• Detail-oriented with strong organizational skills.
• Proficient in using CRM software and basic Microsoft tools.
• Strong communication and interpersonal abilities.

Responsibilities

• Handle customer orders and inquiries with high accuracy.
• Respond to questions and provide timely updates on order status.
• Make outbound calls for delays or issues and document customer interactions.
• Collaborate with internal teams to resolve order discrepancies and improvements.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Telephone skills

Education

High school diploma or GED

Tools

CRM software

Outlook

Excel

Job description

Cardinal Health is seeking a Customer Service Operations Representative II to process orders for distribution centers and internal customers, ensuring alignment with scheduling and inventory. You will administer orders in internal systems, respond to customer inquiries, and communicate delays and resolutions clearly.

The role includes handling non-routine orders and assisting with training new hires. You'll collaborate with sales and logistics to optimize fulfillment, document interactions in