Senior Customer Manager - Global Brand Partnerships

Dow Inc.; Phoenixville (Chester County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Employee stock purchase program

Competitive vacation and PTO

Healthcare and life insurance options

Employee discounts

Job summary

Dow Consumer Solutions is seeking a Senior Customer Manager to lead regional and cross-business relationships for a global brand owner in personal care. You will develop and execute annual sales plans, leverage Dow’s portfolio, and identify opportunities while working with TS&D and Marketing to build a robust pipeline.

Expect collaboration with multiple stakeholders and potential global projects. The role emphasizes strategic negotiation, market insight, and cross-functional leadership to

Qualifications

• Bachelor’s degree or military equivalent at or above U.S. E5/Canadian rank.
• 7+ years of relevant working experience.
• Eligibility to work legally in the United States; no visa sponsorship provided.

Responsibilities

• Manage account portfolio and implement account plans.
• Lead and coordinate customer relationships across regional/global scope.
• Develop and execute sales/marketing plans delivering value and volume.
• Collect market intelligence to shape strategy and pricing.
• Lead negotiations and implement price changes.
• Collaborate with cross-functional teams to improve CX.
• Utilize CRM/DSR/CMT/Smart Pricing at expert level.
• Mentor junior employees and drive growth opportunities.

Skills

Business acumen

Communication

Negotiation

Interpersonal effectiveness

Influencing skills

Analytical thinking

Education

Bachelor’s degree or military equivalent (E5/PO2/Sergeant)

Tools

CRM

DSR

CMT

Smart Pricing

Job description

Dow Consumer Solutions is seeking a Senior Customer Manager to lead regional and cross-business relationships for a global brand owner in personal care. You will develop and execute annual sales plans, leverage Dow’s portfolio, and identify opportunities while working with TS&D and Marketing to build a robust pipeline.

Expect collaboration with multiple stakeholders and potential global projects. The role emphasizes strategic negotiation, market insight, and cross-functional leadership to