Senior Customer Manager — Global Brand Partnerships

Dow Inc.; Humble (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equitable base pay and bonus

Health and well-being benefits

Retirement savings options

Employee stock purchase program

Job summary

Dow Consumer Solutions is seeking a Senior Customer Manager to oversee regional and cross-business brand-owner relationships in the personal care space. You will develop annual sales plans, leverage Dow’s portfolio, and collaborate with TS&D and Marketing to build a strong pipeline of opportunities.

Navigate negotiations, manage stakeholders, and drive growth while leading cross-functional teams. Frequent travel may be required; relocation support is not provided.

Qualifications

• Bachelor’s degree or military degree equivalence at or above U.S. E5 or Canadian equivalent.
• Minimum 7 years of relevant working experience.
• Must be eligible to work in the United States; no visa sponsorship.

Responsibilities

• Manage account portfolio and implement account plans.
• Lead and coordinate customer relationships across regions.
• Develop and execute sales/marketing plans to deliver value and volume.
• Collect market intelligence to shape plans and opportunities.
• Lead negotiations and implement price changes.
• Collaborate with cross-functional stakeholders to improve CX.
• Utilize CRM, DSR, CMT, and Smart Pricing at expert level.
• Deliver growth and pursue cross-business opportunities.
• Articulate short- and long-term trade-offs for win solutions.
• Coach and mentor junior employees.

Skills

Business acumen

Communication

Negotiation

Interpersonal effectiveness

Influencing skills

Analytical thinking

Education

Bachelor's degree or military equivalence

Tools

CRM

DSR

CMT

Smart Pricing

Job description

Dow Consumer Solutions is seeking a Senior Customer Manager to oversee regional and cross-business brand-owner relationships in the personal care space. You will develop annual sales plans, leverage Dow’s portfolio, and collaborate with TS&D and Marketing to build a strong pipeline of opportunities.

Navigate negotiations, manage stakeholders, and drive growth while leading cross-functional teams. Frequent travel may be required; relocation support is not provided.