Senior Customer Manager – Global Brand Owner

Dow Inc.; Gladwin Township (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Dow Consumer Solutions is seeking a Senior Customer Manager to oversee regional and cross-business relationships for a key global brand owner. You will develop and execute annual sales plans, understand Dow’s portfolio, and identify opportunities across markets.

The role involves leading cross-functional teams, negotiating pricing, and driving growth through strategic collaboration with TS&D and Marketing. Locations include Midland, MI; Houston, TX; Collegeville, PA; Marietta, GA; or remote East

Qualifications

• Bachelor’s degree or military degree equivalence (US E5/Canada PO2 or Sgt).
• Minimum 7 years of relevant experience.
• US work authorization required; no visa sponsorship available.

Responsibilities

• Manage regional and cross-business accounts; develop and implement account plans.
• Lead and coordinate customer relationships to deliver growth.
• Develop and execute sales/marketing plans with value and volume.
• Collect market intelligence to shape plans and opportunities.
• Lead negotiations and implement price changes.
• Collaborate with cross-functional teams to improve CX.

Skills

Business Acumen

Communication

Negotiation

Interpersonal Effectiveness

Influencing Skills

Analytical Thinking

Education

Bachelor’s degree or military degree equivalence (US E5/Canadian PO2 or SGT)

Tools

CRM

DSR

CMT

Smart Pricing

Job description

Dow Consumer Solutions is seeking a Senior Customer Manager to oversee regional and cross-business relationships for a key global brand owner. You will develop and execute annual sales plans, understand Dow’s portfolio, and identify opportunities across markets.

The role involves leading cross-functional teams, negotiating pricing, and driving growth through strategic collaboration with TS&D and Marketing. Locations include Midland, MI; Houston, TX; Collegeville, PA; Marietta, GA; or remote East