Senior Customer Engineer, SLED (Remote - TX)

Remote; San Francisco (CA); Remote; USD 231,000 - 275,000; Full time

Job summary

Cloudflare is seeking a Senior Customer Engineer for the SLED and Local Government sector. This remote, Texas-resident role focuses on technical guidance, architecture design, and customer value realization across public sector customers.

The role requires deep knowledge of web security, networking, and enterprise IT, plus a commercial mindset to drive revenue and expansion opportunities. You will work within the GTM organization, reporting to the Regional Customer Engineering Leader.

Qualifications

• Public sector focus and understanding of procurement cycles
• Background in customer-facing technical roles such as Solutions Engineering or Sales Engineering
• Broad expertise in web security, networking, cloud infrastructure
• Experience in quota-carrying or revenue-aligned environments
• Strong communication with CIOs/CSOs/elected officials

Responsibilities

• Lead technical discovery and bespoke architectures with Account Executives
• Oversee onboarding, health, risk, and expansion strategy for customers
• Drive QBRs to translate platform value to executives
• Act as trusted advisor through onboarding to renewal
• Leverage AI workflows to automate routine tasks and focus on advisory

Skills

Public sector experience

Solutions engineering background

Technical networking & security

Commercial mindset

Executive communication

Job description

Cloudflare is seeking a Senior Customer Engineer for the SLED and Local Government sector. This remote, Texas-resident role focuses on technical guidance, architecture design, and customer value realization across public sector customers.

The role requires deep knowledge of web security, networking, and enterprise IT, plus a commercial mindset to drive revenue and expansion opportunities. You will work within the GTM organization, reporting to the Regional Customer Engineering Leader.