Senior Customer Engineer — AI-Driven Tech Architect

Cloudflare; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Cloudflare is hiring a Senior Customer Engineer in New York City. This hybrid role sits in Solution Engineering and focuses on guiding enterprise customers through pre-sales validation, onboarding, deployment, and lifecycle expansion.

You will act as a trusted technical advisor and architect customer journeys with AI-augmented workflows to reduce toil. The position emphasizes cross-functional collaboration, delivering measurable business outcomes, and maintaining customer momentum in a

Responsibilities

• The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.

Job description

Cloudflare is hiring a Senior Customer Engineer in New York City. This hybrid role sits in Solution Engineering and focuses on guiding enterprise customers through pre-sales validation, onboarding, deployment, and lifecycle expansion.

You will act as a trusted technical advisor and architect customer journeys with AI-augmented workflows to reduce toil. The position emphasizes cross-functional collaboration, delivering measurable business outcomes, and maintaining customer momentum in a