Senior Customer Engineer — AI-Driven GTM Architect

Cloudflare; San Francisco (CA); On-site; USD 214,000 - 336,000; Full time

Job summary

Cloudflare is seeking a Customer Engineer in San Francisco to bridge technical strategy and business value for enterprise clients. You will drive pre-sales validation, onboarding, and deployment architecture while maintaining ongoing advisory support across the customer journey.

You will lead technical health, risk, and expansion strategies and partner with Account Executives to ensure successful adoption and measurable outcomes.

Qualifications

• Experience in a customer-facing technical role.
• Architectural mindset for enterprise network and security.
• Strong consultative and advisory skills translating technical concepts to business outcomes.
• Commercial mindset with understanding of SaaS metrics and enterprise sales cycles.
• Excellent communication and stakeholder management.
• Broad technical breadth across internet fundamentals, security, performance, AI, and development tooling.

Responsibilities

• Lead technical validation, discovery, and solution mapping for complex customer infra.
• Own onboarding and enablement, guiding customers through migration and deployment.
• Drive quarterly business reviews translating platform value into ROI.
• Act as trusted advisor across lifecycle from onboarding to renewal and expansion.

Skills

Customer-facing tech

Architectural mindset

Consultative skills

Commercial mindset

Strong communication

Technical breadth

Education

Bachelor's degree in CS/Engineering

Tools

REST/GraphQL APIs

SDKs & Webhooks

Terraform/Pulumi IaC

Job description

Cloudflare is seeking a Customer Engineer in San Francisco to bridge technical strategy and business value for enterprise clients. You will drive pre-sales validation, onboarding, and deployment architecture while maintaining ongoing advisory support across the customer journey.

You will lead technical health, risk, and expansion strategies and partner with Account Executives to ensure successful adoption and measurable outcomes.