Senior Customer Education Architect — Remote & Equity

Unknown; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

Unknown is seeking a strategy-focused professional to own the customer education library, retire stale assets, and set standards for new content. You will build scalable taxonomies, templates, and tagging conventions to enable long-term discovery and consistent governance.

In collaboration with Customer Success, Product, Sales and Marketing, you will align educational resources with strategic initiatives, measure usage and impact, and drive ongoing improvements in customer engagement and

Responsibilities

• Own the customer education library, retire stale assets, and set standards for new content.
• Build scalable taxonomies, templates, and tagging conventions for long-term discovery.
• Align educational resources with Customer Success, Product, Sales, and Marketing.
• Measure usage and impact to continuously improve customer engagement and adoption.

Job description

Unknown is seeking a strategy-focused professional to own the customer education library, retire stale assets, and set standards for new content. You will build scalable taxonomies, templates, and tagging conventions to enable long-term discovery and consistent governance.

In collaboration with Customer Success, Product, Sales and Marketing, you will align educational resources with strategic initiatives, measure usage and impact, and drive ongoing improvements in customer engagement and