Remote Customer Education Lead for SaaS Learning

OpenKrill; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

BioRender is seeking a Customer Education Manager to own and optimize customer-facing documentation and develop learning resources. You’ll ensure content stays accurate as the product evolves, build onboarding guides, and create videos to support feature adoption and user success.

You’ll collaborate with Product, Marketing, and GTM teams, drive localization efforts, and measure learner engagement to continuously improve outcomes.

Qualifications

• 1+ years in technical writing, customer education, instructional design, or content roles at a SaaS company.
• Proven experience owning a help center or knowledge base, including content strategy, maintenance, and optimization.
• Background in life sciences, biology, or a scientific discipline, or deep familiarity with how scientists work and communicate.
• Experience using the BioRender system. We love our users!
• Exceptional writing and editing skills, with the ability to explain complex product functionality clearly and concisely.
• Experience creating customer guides and instructional videos.
• Ability to work cross‑functionally with Product, Marketing, and GTM teams to stay aligned on a fast‑moving product roadmap.
• Data‑driven mindset: you track what’s working (search terms, article performance, course completion), iterate quickly, and tie content to business outcomes.
• Highly organized and self‑directed, able to manage ongoing documentation upkeep while building longer‑term learning infrastructure.

Responsibilities

• Own and optimize BioRender’s Help Center: structure, content quality, accuracy, and user experience.
• Keep documentation current as the product evolves, and produce new articles that anticipate user needs.
• Use search data and feedback to identify gaps, retire outdated content, and improve discoverability.
• Establish and maintain content standards, templates, and style guidelines for consistency and scalability.
• Help maintain localization to make content accessible worldwide.

Skills

Technical writing

Content strategy

Knowledge base ownership

Life sciences background

BioRender system familiarity

Excellent writing/editing

Instructional videos

Cross-functional collaboration

Data-driven mindset

Organization/self-direction

Tools

Zendesk

Intercom

Guru

Teachable

Thinkific

Articulate

Loom

Camtasia

Descript

Job description

BioRender is seeking a Customer Education Manager to own and optimize customer-facing documentation and develop learning resources. You’ll ensure content stays accurate as the product evolves, build onboarding guides, and create videos to support feature adoption and user success.

You’ll collaborate with Product, Marketing, and GTM teams, drive localization efforts, and measure learner engagement to continuously improve outcomes.