Customer Education Architect - Remote Training Lead

Crossbeam; West Virginia; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Comprehensive healthcare coverage

Remote-friendly with WFH stipend

Learning & development stipends

Flexible time off

Job summary

Crossbeam is seeking a Customer Education Specialist to design and deliver virtual trainings for sales, partnerships, and admins. You’ll help users learn, grow, and unlock value, driving adoption and confidence in ecosystem-led growth.

You’ll build engaging content, contribute to the Help Center, and collaborate with Success, Support, Product Marketing, and Partnerships to ensure a cohesive learning experience across all touchpoints. Remote work options available in the U.S.

Qualifications

• 1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar).
• Confidence speaking live to groups—presenting, teaching, demoing, or handling questions on the fly.
• Strong written communication skills and the ability to explain things simply and clearly.
• Quick learner who can pick up new tools, concepts, and workflows without heavy guidance.
• Detail-oriented, dependable, and self-motivated—comfortable owning tasks end-to-end.
• Bonus: knowledge of sales workflows, partnership ecosystems, or B2B SaaS.

Responsibilities

• Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org-wide calls.
• Serve as a high-impact ambassador of the Crossbeam learning experience — driving adoption, aha-moments, and confidence in ecosystem-led growth.
• Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time.
• Develop deep Crossbeam product expertise and translate it into training content that’s accurate, accessible, and aligned with customer needs.
• Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses.
• Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint.
• Use AI and automation thoughtfully to improve output, not replace judgment.

Skills

Customer-facing

Public speaking

Written communication

Fast learner

Detail-oriented

Sales knowledge

Job description

Crossbeam is seeking a Customer Education Specialist to design and deliver virtual trainings for sales, partnerships, and admins. You’ll help users learn, grow, and unlock value, driving adoption and confidence in ecosystem-led growth.

You’ll build engaging content, contribute to the Help Center, and collaborate with Success, Support, Product Marketing, and Partnerships to ensure a cohesive learning experience across all touchpoints. Remote work options available in the U.S.