Senior Customer Education Manager (Fully Remote)

Unknown; États-Unis; À distance; USD 100 000 - 125 000; Plein temps

Résumé du poste

Unknown is seeking a strategy-focused professional to own the customer education library, retire stale assets, and set standards for new content. You will build scalable taxonomies, templates, and tagging conventions to enable long-term discovery and consistent governance.

In collaboration with Customer Success, Product, Sales and Marketing, you will align educational resources with strategic initiatives, measure usage and impact, and drive ongoing improvements in customer engagement and

Responsabilités

• Own the customer education library, retire stale assets, and set standards for new content.
• Build scalable taxonomies, templates, and tagging conventions for long-term discovery.
• Align educational resources with Customer Success, Product, Sales, and Marketing.
• Measure usage and impact to continuously improve customer engagement and adoption.

Description du poste

• Own the customer education library, retire stale assets, and set standards for new content.
• Build scalable taxonomies, templates, and tagging conventions for long-term discovery.

Customer Journey Optimization:

• Align educational resources with Customer Success, Product, Sales, and Marketing.
• Measure usage and impact to continuously improve customer engagement and adoption.

Compensation and Benefits:

• Annual salary of $100,000-$125,000 USD plus equity and full remote flexibility.
• Employer-paid medical, dental, vision, 401(k) match, life insurance, and unlimited PTO.

Unknown

They are an AI-powered financial technology company transforming finance teams through intelligent automation and software integrations. They are a growing international team that values collaboration, ownership, innovation, and long-term professional development.