Senior Customer Education Architect — Remote

Remote; San Francisco (CA); Remote; USD 100.000 - 125.000; Vollzeit

Benefits dieser Stelle

Remote flexibility

Health Coverage

401(k) with employer match

HSA/FSA options

Vision benefits

Paid time off

Company holidays

Wellness support

Professional development: CPA/CFA Reim

Zusammenfassung

Remote is seeking a Senior Customer Education Manager in the United States to own the vision, structure, and governance of our customer education and enablement content ecosystem. You will transform existing resources into a scalable, well-organized knowledge base that supports customers throughout their journey.

You will collaborate with Customer Success, Product, Sales, and Marketing to ensure assets are accurate, accessible, and valuable while establishing repeatable content creation, review,

Qualifikationen

• At least 2 years of experience in customer education, enablement, or related customer success function.
• Experience building or overhauling a content library or knowledge base.
• Ability to create structured, sustainable content management processes.

Aufgaben

• Take ownership of customer education library; audit, retire obsolete content, set standards.
• Develop repeatable workflows for content creation, review, versioning, maintenance, retirement.
• Partner with Customer Success to identify knowledge gaps and opportunities across the customer journey.

Kenntnisse

Content strategy

Governance

Knowledge management

Independent execution

Written communication

Cross-functional collaboration

Organizational skills

Growth mindset

Project management

Jobbeschreibung

Remote is seeking a Senior Customer Education Manager in the United States to own the vision, structure, and governance of our customer education and enablement content ecosystem. You will transform existing resources into a scalable, well-organized knowledge base that supports customers throughout their journey.

You will collaborate with Customer Success, Product, Sales, and Marketing to ensure assets are accurate, accessible, and valuable while establishing repeatable content creation, review,