Head of Customer Education & Enablement - Remote

Spectrio; Florida; A distancia; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Internet allowance

Vacation/PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Voluntary Benefits

EAP

Education Reimbursement

Descripción de la vacante

Spectrio in Tampa, FL, seeks a Senior Director of Customer Education and Operations Training to shape and scale learning programs for global customers. You will lead a team of instructional designers, trainers, and knowledge specialists, delivering strategic enablement across channels.

You'll partner with executives to tie education initiatives to growth metrics, apply adult-learning principles, and champion a culture of lifelong learning, collaboration, and data-driven improvements.

Formación

• Bachelor’s degree in Education, Instructional Design, Business Admin or related field; advanced degree preferred.
• Proven track record designing and implementing customer education programs.
• Deep expertise in instructional design and adult learning principles.
• Strong strategic, analytical, and communication skills.
• Ability to galvanize teams and drive cross-functional collaboration.
• Flexibility to navigate complex, evolving environments.
• Commitment to lifelong learning.
• Travel may be required for training events.

Responsabilidades

• Develop a strategic vision for customer education programs aligned with company goals.
• Lead design and delivery of customer education and training programs across modalities.
• Collaborate with leadership to ensure enablement initiatives support corporate priorities.
• Establish KPIs and continuously optimize based on data-driven insights.
• Create scalable processes for training delivery across in-person, virtual and self-paced formats.
• Foster a culture of continuous learning for customers and employees.
• Provide strategic direction to education specialists, knowledge-base admins, instructional designers, and trainers.
• Forge partnerships with external training providers and institutions.
• Act as a thought leader at industry events and forums.

Conocimientos

Instructional design

Adult learning

Strategic thinking

Communication

Team leadership

Adaptability

Lifelong learning

Travel

Educación

Bachelor’s degree in Education

Advanced degree preferred

Herramientas

LMS

Descripción del empleo

Spectrio in Tampa, FL, seeks a Senior Director of Customer Education and Operations Training to shape and scale learning programs for global customers. You will lead a team of instructional designers, trainers, and knowledge specialists, delivering strategic enablement across channels.

You'll partner with executives to tie education initiatives to growth metrics, apply adult-learning principles, and champion a culture of lifelong learning, collaboration, and data-driven improvements.