Senior CSR & Teller Lead: Elevate Customer Banking

Fifth Third; Fort Wright, Northern (KY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Fort Wright, KY is seeking a Lead CSR/Teller to deliver outstanding customer service, handle cash reliably, and guide customers to appropriate financial solutions. This role requires leadership and the ability to work with teams to ensure accurate daily operations.

You will train and support CSR staff, maintain compliance with bank policies, and refer customers to bankers for consultative conversations.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and retail policies.
• Ability to interact confidently with the public.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Collaborate with the Financial Center Manager to ensure accurate cash handling and monthly counts.
• Perform daily office duties to maintain efficient operations and balance records.
• Refer customers to bankers and business partners for consultative conversations.
• Train and support new CSR staff and assist with training.

Skills

Cash handling

Customer service

Public interaction

Leadership

Adaptability

Decision making

Education

High school diploma/GED

Job description

Fifth Third Bank in Fort Wright, KY is seeking a Lead CSR/Teller to deliver outstanding customer service, handle cash reliably, and guide customers to appropriate financial solutions. This role requires leadership and the ability to work with teams to ensure accurate daily operations.

You will train and support CSR staff, maintain compliance with bank policies, and refer customers to bankers for consultative conversations.