CSR & Teller: Customer Experience Banker

Fifth Third Bank; Richmond (KY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth

Paid time off

Job summary

Fifth Third Bank in Richmond, KY is seeking a CSR/Teller to deliver excellent customer service and refer customers to bankers for consultative conversations. You will maintain cash handling accuracy, follow bank policies, and uphold the Trust and Integrity values in every interaction.

Join a team focused on deepening relationships, solving problems, and providing timely responses while maintaining confidentiality and compliance with risk policies.

Qualifications

• Deepen relationships and treat customers with genuine care.
• Provide follow up to customer questions and find solutions.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up to customer questions and address issues.
• Be responsive with correspondence to keep lines of communication open.
• Maintain confidentiality of customer business.
• Refer customers to Bankers and partners for consultative conversations.
• Understand Retail products and services and track referrals.

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Richmond, KY is seeking a CSR/Teller to deliver excellent customer service and refer customers to bankers for consultative conversations. You will maintain cash handling accuracy, follow bank policies, and uphold the Trust and Integrity values in every interaction.

Join a team focused on deepening relationships, solving problems, and providing timely responses while maintaining confidentiality and compliance with risk policies.