Senior CSR & Teller Leader

Fifth Third; North Olmsted (OH); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller for the Fairfax, OH location. The role focuses on delivering exceptional customer service, guiding clients to appropriate financial solutions, and maintaining secure, accurate cash operations.

Responsibilities include training and supporting staff, handling daily transactions, and upholding bank policies to ensure a high-quality customer experience in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably with the public and maintain professionalism.
• Demonstrate initiative and sound judgment in decision-making.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate partners.
• Collaborate with the Financial Center Manager to ensure monthly cash counts are completed and FCA requests reported.
• Perform daily office responsibilities to maintain efficient office operations.
• Maintain balancing records and correct outages according to policy.
• Identify customer needs and refer to bankers or partners for consultative conversations.

Skills

Cash handling

Customer service

Strong communication

Decision making

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller for the Fairfax, OH location. The role focuses on delivering exceptional customer service, guiding clients to appropriate financial solutions, and maintaining secure, accurate cash operations.

Responsibilities include training and supporting staff, handling daily transactions, and upholding bank policies to ensure a high-quality customer experience in a fast-paced retail environment.