Lead CSR & Teller: Elevate Customer Experience

Fifth Third; United States; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Chicago, IL is seeking a Lead CSR / Teller to deliver exceptional customer service and manage daily office operations. The role involves cash handling, referrals to bankers, and mentoring junior staff.

You will work with the Financial Center Manager to ensure accurate cash counts, process FCA requests, and uphold risk and compliance standards while delivering a positive customer experience.

Qualifications

• High school diploma or GED required.
• Role requires extensive cash handling and customer interaction.
• Solid knowledge of retail policies and procedures.
• Ability to take initiative, exercise judgment, and resolve problems.
• Demonstrates the company's core values and teamwork.

Responsibilities

• Deepen customer relationships by listening to needs and guiding to financial solutions.
• Provide timely follow-up and resolve customer questions.
• Maintain confidential customer information and uphold ethics.
• Collaborate with the Financial Center Manager to complete monthly cash counts.
• Assist in training new Customer Service Representatives.
• Refer customers to bankers and partners for consultative conversations.
• Maintain knowledge of bank policies and procedures; stay updated.

Skills

Cash handling

Customer service

Leadership

Decision making

Flexibility

Education

High School Diploma/GED

Job description

Fifth Third Bank in Chicago, IL is seeking a Lead CSR / Teller to deliver exceptional customer service and manage daily office operations. The role involves cash handling, referrals to bankers, and mentoring junior staff.

You will work with the Financial Center Manager to ensure accurate cash counts, process FCA requests, and uphold risk and compliance standards while delivering a positive customer experience.