Customer Experience Lead: CSR/Teller – Mason, OH

Fifth Third Bank; Mason (OH); On-site; USD 37,000 - 52,000; Full time

Job summary

Fifth Third Bank in Mason, Ohio is seeking a Lead CSR/Teller to deliver outstanding customer service, handle transactions, and guide customers to the right financial solutions. You will act as a resource for the CSR team and support daily branch operations.

The role requires strong cash handling, attention to policy, and the ability to train new staff. You will uphold the bank's standards and ensure a positive, efficient customer experience.

Qualifications

• High school diploma or GED is required.
• Extensive cash handling experience preferred.
• In-depth knowledge of retail policies and procedures.
• Ability to interact with the public and maintain a professional image.
• Strong initiative, judgment, and problem-solving skills.
• Capable of training new Customer Service Representatives.
• Demonstrates the bank's core values and integrity.
• Flexibility to accommodate scheduling needs.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate partners for consultative conversations.
• Assist in training new CSR staff and support daily office operations.
• Maintain confidential handling of customer information.
• Adhere to Bank policies and ethical guidelines.
• Deepen relationships with customers and guide to financial solutions.
• Collaborate with managers to ensure accurate cash counts and FCA requests.
• Process daily office tasks and keep incident logs up to date.
• Balance accounts per policy and correct outages as needed.
• Identify customer needs and refer to bankers and partners accordingly.

Skills

Customer service

Cash handling

Communication

Leadership

Education

High school diploma/GED

Tools

POS system

Job description

Fifth Third Bank in Mason, Ohio is seeking a Lead CSR/Teller to deliver outstanding customer service, handle transactions, and guide customers to the right financial solutions. You will act as a resource for the CSR team and support daily branch operations.

The role requires strong cash handling, attention to policy, and the ability to train new staff. You will uphold the bank's standards and ensure a positive, efficient customer experience.