Senior CSR & Teller – Elevate Customer Experience

Fifth Third Bank; Hammond (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Hammond, IN is seeking a Lead CSR / Teller to join our team. This full-time role focuses on delivering exceptional customer service, handling cash responsibly, and guiding customers to appropriate solutions within bank policies.

You will support the Financial Center Manager, supervise daily office activities, and help train new CSRs while maintaining a strong commitment to integrity and confidentiality in all customer interactions.

Qualifications

• High school diploma or GED required.
• Ability to handle cash accurately and securely.
• Knowledge of retail banking policies and procedures.
• Strong communication and customer service skills.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partners for consultative conversations.
• Collaborate with the Financial Center Manager for monthly tasks and FCA requests.
• Maintain balancing records and ensure policy compliance.
• Assist in training newly hired Customer Service Representatives.
• Handle referrals and track outcomes with personal bankers and partners.

Skills

Cash handling

Customer service

Interpersonal skills

Leadership

Ethical conduct

Education

High school diploma/GED

Tools

Retail banking policies

Job description

Fifth Third Bank in Hammond, IN is seeking a Lead CSR / Teller to join our team. This full-time role focuses on delivering exceptional customer service, handling cash responsibly, and guiding customers to appropriate solutions within bank policies.

You will support the Financial Center Manager, supervise daily office activities, and help train new CSRs while maintaining a strong commitment to integrity and confidentiality in all customer interactions.