Lead CSR/Teller — Elevate Customer Experience

Fifth Third Bank; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Columbus, OH, seeks a Lead CSR/Teller to provide exceptional customer service and guide customers to appropriate partners for tailored financial solutions. The role emphasizes trust, discretion, and adherence to policies while supporting a busy retail center.

Responsibilities include collaborating with the Financial Center Manager on cash controls, FCA reporting, training new CSRs, and ensuring efficient daily operations.

Qualifications

• High school diploma/GED.
• Work involves extensive cash handling.
• In-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and a resource for both customers and platform team.
• Demonstrate Fifth Third's core values: One Bank, accountability, integrity.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate business partners.
• Refer customers to Bankers and business partners for consultative conversations; track referrals.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests are completed.
• Perform daily office duties with CSR and Bankers to maintain efficient office operation.
• Train newly hired Customer Service Representatives.

Skills

Customer service

Public interaction

Initiative

Judgment

Flexibility

Integrity

Team leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Columbus, OH, seeks a Lead CSR/Teller to provide exceptional customer service and guide customers to appropriate partners for tailored financial solutions. The role emphasizes trust, discretion, and adherence to policies while supporting a busy retail center.

Responsibilities include collaborating with the Financial Center Manager on cash controls, FCA reporting, training new CSRs, and ensuring efficient daily operations.