Lead CSR & Teller: Elevate Customer Experience

Fifth Third; Hammond (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Hammond, IN seeks a Lead CSR / Teller to deliver outstanding customer service and support daily branch operations. The role emphasizes cash handling, policy knowledge, and appropriate referrals to bankers and partners. You will serve the public with professionalism and integrity.

The position requires flexibility in scheduling and an aptitude for guiding customers to financial solutions, while upholding bank standards and confidentiality in all interactions.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Strong communication and interpersonal skills.
• Ability to interact confidently with the public and deliver excellent service.
• Flexibility in scheduling and shift coverage.

Responsibilities

• Deliver exceptional customer service and guidance to meet financial needs.
• Assist in daily branch operations and cash handling with accuracy.
• Process referrals to bankers and partners when appropriate.
• Support training of new Customer Service Representatives and maintain policy knowledge.
• Maintain professionalism and confidentiality in all customer interactions.

Skills

Customer service

Cash handling

Communication

Leadership

Problem solving

Teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank in Hammond, IN seeks a Lead CSR / Teller to deliver outstanding customer service and support daily branch operations. The role emphasizes cash handling, policy knowledge, and appropriate referrals to bankers and partners. You will serve the public with professionalism and integrity.

The position requires flexibility in scheduling and an aptitude for guiding customers to financial solutions, while upholding bank standards and confidentiality in all interactions.