Lead CSR & Teller — Elevate Customer Experience

Fifth Third Bank; Fairfax (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Fifth Third Bank in Fairfax, OH seeks a Lead CSR/Teller to deliver outstanding customer service and support daily banking operations. You will deepen relationships, handle cash, and refer customers to bankers and partners for tailored solutions.

The role requires a high school diploma, strong cash handling skills, and the ability to train new CSR staff, while upholding bank policies and ethics. Flexibility in scheduling is expected to meet branch needs.

Qualifications

• High school diploma or GED required.
• In-depth knowledge of retail policies and procedures.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Initiative and sound judgment in decision-making.
• Leadership and resource for customers and staff.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions and guide customers to appropriate partners.
• Refer customers to Bankers and business partners for consultative conversations.
• Assist in training new Customer Service Representatives and maintain confidentiality.
• Collaborate to ensure accurate cash counts and reporting of monthly FCA requests.
• Maintain up-to-date knowledge of bank policies and procedures and act with integrity.

Skills

Customer service

Cash handling

Communication

Problem solving

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Fairfax, OH seeks a Lead CSR/Teller to deliver outstanding customer service and support daily banking operations. You will deepen relationships, handle cash, and refer customers to bankers and partners for tailored solutions.

The role requires a high school diploma, strong cash handling skills, and the ability to train new CSR staff, while upholding bank policies and ethics. Flexibility in scheduling is expected to meet branch needs.