Lead CSR & Teller: Elevate Customer Experience & Banking

Fifth Third Bank; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service, handle daily teller tasks, and support branch operations. You will mentor team members, resolve issues, and uphold bank policies while building trusted relationships with customers.

This full-time role requires a High School diploma or GED, strong cash handling, and the ability to work with colleagues and customers in a fast-paced environment.

Qualifications

• Customer service excellence and confidentiality.
• Strong cash handling and math accuracy.
• Ability to mentor and support branch staff.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow-up and resolve customer questions.
• Respond promptly to correspondence and inquiries.
• Maintain customer business confidentiality.
• Adhere to the Bancorp Code of Conduct and bank policies.

Skills

Customer service

Cash handling

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service, handle daily teller tasks, and support branch operations. You will mentor team members, resolve issues, and uphold bank policies while building trusted relationships with customers.

This full-time role requires a High School diploma or GED, strong cash handling, and the ability to work with colleagues and customers in a fast-paced environment.