Senior CSR & Teller - Flexible Scheduling

Fifth Third Bank; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Fifth Third Bank in Orlando, FL is hiring a Lead Customer Service Representative/Teller to deliver outstanding customer service and guide customers to the right banking specialists. You will assist with daily operations, cash handling, and maintain strict confidentiality.

You will refer customers to Bankers and business partners for consultations, support the training of new CSRs, and uphold the bank's codes of conduct while demonstrating integrity and teamwork.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and customer service.
• Familiarity with retail policies and procedures.
• Ability to interact confidently with the public.
• Shows initiative and sound judgment in decision-making.
• Capable of leading and training teammates.
• Must align with company values and scheduling flexibility.

Responsibilities

• Deliver exceptional customer service and guide customers to appropriate partners.
• Assist in daily office operations and cash handling accuracy.
• Refer customers to bankers for consultative conversations and track referrals.
• Support training of new Customer Service Representatives.
• Maintain confidentiality and adhere to policies and codes of conduct.

Skills

Cash handling

Customer service

Retail policies

Leadership

Scheduling flexibility

Communication

Education

High school diploma or GED

Job description

Fifth Third Bank in Orlando, FL is hiring a Lead Customer Service Representative/Teller to deliver outstanding customer service and guide customers to the right banking specialists. You will assist with daily operations, cash handling, and maintain strict confidentiality.

You will refer customers to Bankers and business partners for consultations, support the training of new CSRs, and uphold the bank's codes of conduct while demonstrating integrity and teamwork.